Express Shipping Policies
PLEASE READ!!! Someone
MUST be present to receive Rastrelli’s Express PizzaKits
shipments. Rastrelli’s will not be responsible for items that
have been left unattended. Deliveries occur during regular business
hours. Rastrelli’s will not be responsible for orders which
cannot be delivered due to recipients not being available to accept
delivery.
Residential or business address are required where
a recipient will be available during normal business hours the date of
scheduled delivery. We cannot deliver to PO Boxes.
SHIPPING: Rastrelli’s
Express PizzaKits will be shipped via the US Postal Service. Overnight
or 2 day Priority Mail delivery is required to guarantee our excellent
quality.
USPS may not leave shipments if no one is
available to accept the delivery. Rastrelli’s is not responsible
for products which are damaged due to missed deliveries.
Rastrelli’s Express PizzaKits are packed in
a custom Styrofoam box with cooling packs and are shipped USPS
Overnight or Priority Mail. You will receive an email message
confirmation when your order has been sent.
Please note: Rastrelli’s Express PizzaKits will be shipped on
Mondays, Tuesdays or Wednesdays ONLY in order to guarantee delivery prior to the
weekend.
Overnight, weekend delivery is available only by special request
and additional charges will apply.
Incorrect addresses will result in additional
charges for re-delivery.
Shipping charges are based on total weights.
Returns: PizzaKits cannot be returned once received. However, if
you are not satisfied with the quality, freshness or condition of your
order, we will gladly replace or refund your money. However, you must
contact Rastrelli’s by phone, within 4 hours of receiving the
order to report your concern.
Rastrelli’s MUST
BE NOTIFIED, BY PHONE, OF ANY INCOMPLETE OR INCORRECT ORDERS WITHIN 4
HOURS OF RECEIVING THE PIZZAKits. IF Rastrelli’s IS NOT CONTACTED, Rastrelli’s WILL NOT BE RESPONSIBLE FOR ANY ADDITIONS,
DELETIONS, CREDITS, ETC. TO THE CUSTOMERS.
CUSTOMER MUST ACCEPT DELIVERY OF ALL PIZZAKITS. IF
AN ITEM IS DAMAGED, WE WILL EITHER RESHIP OR CREDIT YOUR ACCOUNT, AT
RASTRELLI’S DISCRETION.
WE CANNOT REIMBURSE, REFUND OR RESHIP DELIVERIES
THAT HAVE BEEN REFUSED.
We appreciate your business and will work hard to
make sure that your order is shipped quickly and safely. We hope you
enjoy our PizzaKits. PLEASE send us your comments so that wa may know
how to serve you better!
Phone: 563-242-7441
